Privacy Policy

Your privacy is super important to us! This Privacy Policy explains how Sudsy Situation ("we," "us," or "our") collects, uses, shares, and protects your information when you use our website at https:///www.sudsysituation.com (the "Service") and our in-home wash & fold laundry service.

 

By using our Service, you're agreeing to the collection and use of your information as described in this policy.

 

1. Information We Collect

We only collect information that helps us provide you with the best possible laundry service experience.

 

a. Personal Information You Provide

When you use our Service (like scheduling a pick-up or contacting us), you might provide us with personal details, including:

• Contact Information: Your name, email address, phone number, and physical address for pick-up and delivery.

• Scheduling Details: Preferred pick-up and delivery times, and any specific laundry instructions.

• Payment Information: While we process payments, we often use secure third-party payment processors. We do not directly store your full credit card details on our servers.

b. Information Collected Automatically

When you visit our website, we might automatically collect certain information:

• Usage Data: This includes details like your computer's IP address, browser type, pages you visit, the time and date of your visit, and how long you spend on those pages.

• Cookies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are small data files stored on your device. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

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2. How We Use Your Information

We use the information we collect to:

• Provide and Maintain Our Service: This includes scheduling your laundry pick-ups and deliveries, and ensuring your wash & fold service is completed as requested.

• Process Payments: To bill you accurately for our services (usually through a third-party payment processor).

• Communicate With You: To send you updates about your order, confirm appointments, respond to your inquiries, and offer helpful tips or promotions.

• Improve Our Services: To understand how our website and services are used so we can make them even better for you.

• For Legal Reasons: To comply with any legal obligations, resolve disputes, and enforce our agreements.

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3. How We Share Your Information

We respect your privacy and don't sell your personal information. We may share your information only in limited situations:

• Service Providers: We work with trusted third-party companies and individuals to help us operate our Service (like scheduling software providers, payment processors, or delivery drivers). They only have access to your information to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Legal Requirements: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Business Transfers: If we're involved in a merger, acquisition, or asset sale, your Personal Information might be transferred. We'll give you notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

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4. Data Security

We care deeply about protecting your information. We use a variety of security measures (both technical and organizational) designed to safeguard your Personal Information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

5. Your Choices and Rights

You have certain rights regarding your Personal Information:

• Access and Update: You can request to access, correct, or update the Personal Information we hold about you.

• Opt-Out of Marketing: If you receive promotional emails from us, you can opt out at any time by following the unsubscribe link in those emails.

• Delete Your Information: You may request that we delete your Personal Information, though we may need to retain some information for legal or operational purposes.

To exercise any of these rights, please contact us using the details below.

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6. Third-Party Links

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you'll be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

7. Children's Privacy

Our Service is not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

 

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We'll let you know about any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top. We recommend reviewing this Privacy Policy periodically for any changes.

 

9. Contact Us

If you have any questions about this Privacy Policy, please don't hesitate to reach out!

• By email: sudsysituation@gmail.com

• By phone: 615-854-7041

• Effective Date: July 1st, 2025​​